RETURN POLICY
NBS Inc. provides a 30-day return policy. Shipping charges are
not refundable unless the return is due to our error. All returned
items are subject to inspection for use and damage before credit
is issued. All items must be returned in resalable condition;
out of date graphics will not be accepted. A 15 % restocking charge
may be applied to returns within the first 30 days, and a 50%
restocking charge may be applied for returns after 30 days.
EXCHANGE POLICY
If you have received a defective or incorrect product, NBS Inc.
will send you a replacement if a claim is made within 30 days of
your invoice date. A replacement of the same or equal item will
be shipped to you within 1-5 business days. If the exchange is due
to an error on the part of NBS Inc., we will ship the replaced item
back to the customer at no charge to the customer. For replacements
after 30 days please call our Customer Service Department.
HOW TO RETURN
AN ITEM |
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Contact NBS
Inc. Customer Service Department at 1-800-325-9021 Monday
through Friday 8:00 AM to 5:00 PM EST or submit a request
via our website at www.nbsinc.net to obtain an (RMA ) Return
Merchandise Authorization number. |
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All items MUST be properly
packaged. Signs and Decals must be either palletized or
packed in corrugated boxes, depending on how they were received.
Opened flavor strips will not be acceptable for return.
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NBS'S RMA number must be
clearly visible on the OUTSIDE of ALL boxes, packages and/or
skids and it must be documented on all packing slip documentation.
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Ship the item(s) back via
a traceable shipping method to:
NBS, Inc.
12000 Main Street
Williston, South Carolina 29853 |
Important: Return Merchandise
Authorization number must be clearly written on the package you
are returning. Returns will not be accepted without a RMA number.
Be sure to keep all shipping receipts and tracking numbers until
your return is finalized. We recommend insuring the package for
your own protection. NBS Inc. is not responsible for returns that
are lost, damaged, or misdirected in shipping. Make sure all products
are properly protected for shipping.
Damaged items are not eligible for
credit.
REFUND POLICY
Refunds will be made in the manner of original payment. For credit
cards, please allow 10-14 days for the return to be posted on
your statement. COD customers will either receive a refund check
or receive Merchandise Credit at the customer's discretion. Please
allow 30 days to receive your check. Credits will be posted to
open accounts within 10-14 days.
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